Privacy and Security

Our commitment to your privacy

Your privacy is important to us, and we are committed to protecting it. We want you to understand how we use your information and that you have choices about how we use it.

• Your privacy is not for sale
• We do not sell your information.

About this privacy policy

This policy applies to CSI Laboratories and any of our affiliate companies.

In this policy, we explain:

• What information we collect online and how we use it
• Our commitment to website security
• How we use technology to better serve you
• About third-party website links
• Contacting us about your privacy or security
• Effective date of this policy

Your choices (opting out)

We may send you newsletters or promotional emails that are relevant to supporting our relationship with you. If you’d like to stop receiving email and newsletters from us, you can opt out by following the instructions included in each email or newsletter.

Information we collect online

We are very careful with your personal information. We collect it through secure, encrypted channels, limit access to it and prohibit its unlawful exposure.

Examples of the information we may collect from you are:

• Your name
• Email address
• Physical address
• Telephone number
• Company or organization name
• Other information that may help us support your account

We may also collect information about the device you use to access our electronic services.

Why we need your information

We use your information to help us provide you with tools and services related to our testing products. We collect this information from:

• Your online registration, enrollment or subscription. We collect information from you when you register for online services such as tech-only services, are set up as an account to order test services from us, or participate in a promotion. We use this information to service your accounts and online activity. We may also use it to let you know about any new tests or services that we think you’d be interested in.
• Your account activity. Once your account has been opened, we collect and maintain information about your account activity. This allows us to administer your account and provide the services you have requested.
• Your website usage. When you visit our website, we may use cookies or other similar web technologies to enhance your web experience. These tools help us to recognize your access device, maintain your web session and provide a more personalized experience. To learn more about how we use technology to help you get the most from our website, see How we use technology to better serve you.

Email policies (use of your email)

If you are a client, we may use your email address to contact you with information about a test you have ordered, or to send you information that you have subscribed to or requested from us. We may also use your email address to contact you with information about our tests and services, and other important company news that is relevant to your future or current business relationship with us.

Remember, if you decide that you’d like to stop receiving email from us, you can opt out by following the instructions included in each email or newsletter.

Sharing of information

We do not sell your information.

We may share your information with third party companies as necessary to provide you with services you have requested from us. These third parties are prohibited from using your personal information or a patient’s protected health information except to provide these services, and they are required to maintain the confidentiality of that information.

We may also share your information as required or permitted by law.

Our commitment to website security

For fast, secure and effective access, we recommend using the latest updated web browsers (such as Google Chrome, Firefox, Internet Explorer, or Safari) supported by your device or computer.

For users of our portal, eCSI, our secure, password-protected website allows you to view private information (for example, patient information) and other details online. We use industry-standard firewalls and encryption to protect your information. You need an ID and password to access any online systems that display personal information. Our website features SSL (Secure Sockets Layer) with a digital certificate to enforce a minimum of 128-bit encrypted sessions.

We conduct regular web application vulnerability assessments to ensure all of our externally facing web pages are protected from attack in compliance with industry standards.

How we use technology to better serve you

We use different kinds of tracking technology to help us improve our website and our communications to you. For example, we collect tracking information by following your “footsteps” on our website.

Cookies

A “cookie” is information that we store on your computer. For example, we may set an “ID tag” that allows us to recognize your computer when you visit our website.

We use cookies to help us optimize your online experience and to support the delivery of information to you. We do not store your personal private information in cookies.

We may use different kinds of cookies, depending on which part of our site you visit:

• Persistent cookies: These cookies stay in your browser until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie’s file.
• Non-persistent (“session”) cookies: These temporary cookies disappear when you close your browser.
• Trusted partners: We may contract with trusted partners who use cookies and other tracking mechanisms to collect information on our behalf. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our designated service providers.

If you do not wish to receive communications from us regarding our products and services, you can opt out at any time.

The Help menu on your browser will tell you how to stop your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.

If you turn off cookies, you will still be able to access your account and information, but you may not be able to use some of the features on our website.

Other tracking methods

We use other tracking technology to help us personalize your visit to our site, including tracking beacons, JavaScript tracking and session tracking. We use these methods to learn how we can make our site better and see how well our marketing campaigns are working. When we use tracking technology in emails we may send you, it tells us when you opened the email. This helps us learn how effective our messages are to you. Our website is not configured to accommodate website tracking opt out (Do Not Track) signals.

Third-party website links

Our web pages may include links to third-party sites, including social media sites, that provide related or helpful information or services. While we try to select quality content and sites, we do not control or operate these sites, and our policies and practices do not apply. We recommend that you review the privacy and security policies of any site you visit before sharing your personal information.

Contacting us about your privacy or security

If you have any questions about how we use your personal information, or about our privacy and security policies that we didn’t answer on this page, please contact our compliance department:

Compliance Manager
CSI Laboratories
2580 Westside Parkway
Alpharetta, GA 30004
678-248-8000

Effective date of this policy

This policy is effective as of November 1, 2019. We may change our policy if we begin to use new technology or enhance our security systems, so you should check this page regularly for updates. A notice of material changes to this policy shall be posted to this page.

THIS PAGE STATES THE TERMS AND CONDITIONS UNDER WHICH YOU MAY USE THIS SITE. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING THIS SITE.

BY USING THE LOGIN ID AND PASSWORD EACH TIME YOU ARE ACKNOWLEDGING THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND ARE AGREEING TO THEM. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THIS WEBSITE.

THIS IS NOT OUR PRIVACY NOTICE.

READ OUR WEBSITE PRIVACY AND SECURITY POLICY.

CSI Laboratories may revise these terms and conditions at any time by updating this posting. Your continued access of and use of this website is deemed to be acceptance of all revisions to these terms and conditions. You should view the terms and conditions periodically because they are binding on you.

Each time you access personal health information (PHI/ePHI), you represent that you are entitled to access this information.

You will maintain the confidentiality of PHI/ePHI and agree only to use PHI/ePHI for purposes relating to test services provided by CSI Laboratories. You will not disclose or share PHI/ePHI with any unauthorized individuals.

USER MATERIAL

The contents of this website are protected by copyright. The collective work of this website may also include work that is the property of others, which work is also protected by copyright or other intellectual property laws. Unauthorized use may violate copyright, trademark and other laws. CSI Laboratories authorizes you to view and download material on the website solely for your own use. You must keep all copyright and other proprietary notices on any copies you make. You may not sell or modify the material or otherwise use it for any public or commercial purpose.

You will not use this website in violation of any laws, including without limitation those pertaining to provisions of the federal Medicare and Medicaid laws. Any advertisement, links with other websites, co-hosts or references to third parties are not endorsements of such third parties’ products or services and are not intended to result in any referrals or compensation to you or CSI Laboratories.

Service

Technical or other difficulties cannot always be foreseen or anticipated. These difficulties may result in loss of data, personalized settings or other service interruptions.

CSI Laboratories reserves the right to change or discontinue, temporarily or permanently, this website and its associated applications at any time. CSI will not be liable to any user or any third party for any damages associated with any modification or discontinuance of the application.

User Responsibilities and Guidelines

CSI Laboratories has established user responsibilities and guidelines for your benefit and security. Any users that violate these guidelines may be subject to termination of web use.

Provide Accurate Information:

• User must provide true, accurate, current and complete information as requested on the site and other web pages requesting information.
• User must agree to not misrepresent his/her identity.
• User must agree to keep registration and email address up to date and accurate if user elects to use the tech-only services and tools provided by CSI.

Take Adequate Security Measures

• User agrees to maintain the confidentiality of user’s name and password.
• User is fully responsible for all activities that occurs using user’s name, password or account.

Unauthorized Access and Use

• User must immediately report any unauthorized use of the password and agree not to share the password, account or any breach of security with any unauthorized individuals.
• CSI laboratories is not liable for any loss that may incur as a result of a third party using user’s password or account, either with or without user’s knowledge.

Security and Privacy of Personal Information

CSI Laboratories will take reasonable steps to secure users’ personal information and patient PHI, and comply with federal and state laws regarding PHI/ePHI

Confidentiality of Information

You shall comply in all respects with all applicable laws and regulations relating to the privacy, confidentiality and nondisclosure of information. You agree that these terms and conditions shall be amended as necessary to comply with federal regulations issued under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or to comply with any other enacted administrative simplification, security or privacy laws or regulations.

Proprietary Rights

Materials accessible to you through this website may be the subject of intellectual property rights, including but not limited to, patents, copyrights, trademarks and trade secrets. Unless you have received express written permission from the owner of such rights, you may not reproduce, redistribute, retransmit, publish or otherwise transfer, or commercially exploit any such material.

Termination of Access and Use of this Website

CSI Laboratories may terminate your access to this website if you violate any of these terms and conditions or upon termination of any agreement that you may have with CSI. CSI reserves the right at any time to discontinue access to this website.

Disclaimers

THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS CONTAINED IN OR DESCRIBED ON THIS WEBSITE ARE PROVIDED BY CSI LABORATORIES “AS IS.” CSI MAKES NO, AND DISCLAIMS ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, SERVICES OR PRODUCTS REFERENCED ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN ADDITION, ALTHOUGH CSI LABORATORIES BELIEVES ALL INFORMATION ACCESSIBLE ON OR VIA THE WEBSITE TO BE ACCURATE AS OF THE TIME OF ITS PUBLICATION, CSI CANNOT AND DOES NOT REPRESENT, GUARANTEE OR WARRANT THAT THE INFORMATION ACCESSIBLE ON OR VIA THE WEBSITE IS ACCURATE, COMPLETE, OR CURRENT, AND CSI IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN, OR RESULTS OBTAINED FROM THE USE THEREOF.

Limitation of Liability

CSI LABORATORIES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EVEN IF CSI HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THIS WEBSITE OR ANY INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE ON OR VIA THIS WEBSITE.

Third Party Materials

You may, through hypertext or other computer links, gain access to third parties’ sites on the web which are not related to or maintained by CSI. CSI is not affiliated with such third parties and takes no responsibility for the content therein, regardless of whether the link is provided by CSI Laboratories or a third party. No judgment or warranty is made with respect to the accuracy, timeliness, or suitability of the content of any website to which the website may link, including information on such other website regarding CSI. By providing access to other websites, CSI is not endorsing the products and services provided by any website’s sponsoring organization.

Other websites may include a link to this website; provided such sites link to the home page (csilaboratories.com) only. Linking to other content within the website is prohibited CSI Laboratories’ prior express written consent. This limited license expressly prohibits the framing of CSI Laboratories content in any way or any other activity that may create a misimpression or confusion among users with respect to sponsorship or affiliation.

Website Availability

CSI Laboratories will use reasonable commercial efforts to keep this website available for access on a 24 hour a day, seven day a week basis, subject to scheduled downtime for maintenance purposes, unscheduled maintenance and systems outages. There are no assurances, however, that access will be available at all times and uninterrupted. Further, CSI does not warrant that the operation of this website will be error-free, that defects will be corrected, or that this website or the servers that make it available are free from viruses or other harmful components. You (and not CSI) assume the entire cost of all necessary servicing, repairs or correction of your property.

Contacts

For questions about these notices, please call or write to us at.

• Compliance Manager
• CSI Laboratories
• 2580 Westside Parkway
• Alpharetta, GA 30004
• 678-248-8000

This policy was last updated on November 1, 2019.

Service Marks and/or Trademarks

The name CSI LABORATORIES and its registered logo(s), service mark(s) and trademark(s) may not be used in any advertising or publicity without the prior explicit written permission of CSI.

Copyright

All materials, graphics, and photographic images created by or for the companies noted below and contained on these web sites are protected by United States copyright law. These sites may also contain material in which the copyright is held by the creator. All materials, graphics, and photographic images contained on these web sites may not be copied, reproduced, distributed, transmitted, displayed, published, or broadcast. This list is not meant to be exhaustive.

Content of Web Sites and Links to Other Web Sites

CSI Laboratories has taken reasonable steps to ensure that the information in the web site is accurate and timely; however, the company does not assume any responsibility for errors or omissions in these sites. The site is subject to change without notice. Links to other sites, or any other links, documents, changes or updates within linked sites are provided only as a convenience and are not under the companies’ control. Links are not endorsements by CSI and do not necessarily reflect the views or endorsement of the staff or management. CSI does not assume any responsibility for content linked to or from these sites, even if that content is provided within a frame of this site.