Website privacy and security

HIPAA NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

EFFECTIVE DATE OF NOTICE: August 4, 2023.

Cytometry Specialists, Inc. (“CSI” or “Company” or “we” or “us”) is required by law to provide individuals with notice of its legal duties and privacy practices with respect your “Protected Health Information” (“PHI”) (defined below). This Notice describes the privacy practices of CSI, its employees, and other personnel with respect to PHI.

Our Responsibility

CSI and the members of its workforce are committed to protecting the privacy and confidentiality of your personal information, genetic information, and laboratory test results.

CSI is required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to keep your Protected Health Information confidential. This Notice describes our legal duties and privacy practices and explains your patient privacy rights. When we use or disclose your Protected Health Information, we are required to abide by the terms of this Notice.

What is protected health information

Protected Health Information is your demographic information, medical history, laboratory results, insurance information, and other health information that is collected, generated, used, and communicated by CSI to produce genetic testing results and bill for our testing services. Examples of PHI include your name, date of birth, medical record number, social security number, insurance beneficiary number, and genetic information.

How we use and disclose your health information

Your PHI may be used and disclosed for treatment, payment, healthcare operations, and other purposes permitted or required by law, as outlined in more detail below.

  • Treatment: We may use or disclose your PHI for treatment purposes. For example, we may use your Protected Health Information to perform our testing services and disclose your genetic testing results to your physician and other providers involved in your care.
  • Payment: We may use or disclose your Protected Health Information to obtain payment for healthcare services we provide. For example, we may use and disclose your information to send a bill to your insurance company or health plan to receive payment for the services provided to you.
  • Health Care Operations: We may use and disclose your Protected Health Information for our healthcare operations. For example, we may use your PHI to monitor the quality of our testing services and review the competence and qualifications of our laboratory professionals.
  • Persons Involved in Your Care of Payment for Your Care: We may disclose your Protected Health Information to persons involved in your care or payment for your care, such as a family member, relative, or close friend, unless you object or ask us not to.ersonal Representatives: We may disclose Protected Health Information about you to your authorized personal representative, such as a lawyer, administrator, executor, or other authorized person.
  • Minors’ Protected Health Information: We may disclose Protected Health Information about minors to their parents or legal guardians.
  • Disclosures to Business Associates: We may disclose your Protected Health Information to other companies or individuals, known as “Business Associates,” who provide services to us. For example, we may use a company to perform billing services on our behalf. Our Business Associates are required to protect the privacy and security of your Protected Health Information and notify us of any improper disclosure of information.
  • As Required by Law: We must disclose your Protected Health Information when required to do so by any applicable U.S. federal, state, or local law.
  • Public Health Activities: We may disclose your PHI for public health-related activities. Examples include: reporting diseases to authorized public health authorities, public health investigations, or notifying a manufacturer of a product regulated by the U.S. Food and Drug Administration of a possible problem encountered when using the product in our testing process.
  • Health Oversight Activities: We may disclose your PHI to a healthcare oversight agency for activities that are authorized by U.S. law, such as audits, investigations, inspections, and licensure activities. For example, we may disclose your PHI to agencies responsible for ensuring compliance with the rules of government health programs such as Medicare or Medicaid.
  • Research: Under certain circumstances, we may use or disclose your Protected Health Information for research purposes. All research projects at CSI are subject to review by a committee responsible for ensuring the protection of individual research subjects, appropriate patient authorization, and an adequate plan to safeguard PHI. In preparation for research, we may review limited PHI to draft research protocols, to identify prospective research participants, or for similar purposes, provided the information is not removed from our premises.
  • Judicial and Administrative Proceedings: Under certain circumstances, we may disclose your PHI in the course of a judicial or administrative proceeding in response to a court order, subpoena, or other lawful process.
  • Law Enforcement: We may disclose your Protected Health Information to the police or other law enforcement officials as required by law or in compliance with a court order, warrant, subpoena, summons, or other legal process for locating a suspect, fugitive, witness, missing person, or victim of a crime.
  • Threats to Health or Safety: We may disclose Protected Health Information to prevent or reduce the risk of a serious and imminent threat to the health or safety of an individual or the general public.
  • Victims of Abuse, Neglect, or Violence: If required or authorized by law, we may disclose Protected Health Information to a government agency, such as social services or a protective services agency, if we reasonably believe that an individual adult or child is the victim of abuse, neglect, or domestic violence.
  • For Appointment Reminders and Information: We reserve the right to contact you, in a manner permitted by law, with appointment reminders or information about treatment alternatives and other health related benefits that may be appropriate for you.
  • Emergencies: We may disclose medical information about you to a public or private entity assisting in disaster relief, so that your family can be notified about your condition, status, or location. You may object to this disclosure with a written request. However, if you are not available or are unable to agree or object, or in some emergency circumstances, we will use our professional judgment to decide whether this disclosure is in your best interest.
  • Workers’ Compensation: We may release medical information about you for workers’ compensation or similar programs, including programs that provide benefits for work-related injuries or illness.
  • Decedents: We may release medical information about you to a coroner or medical examiner.  This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about you to funeral directors. We may also release information to any individual known to us as a family member, close personal friend of the family, or any other person identified, who was involved in your care or the payment for your care prior to your death, unless you had indicated otherwise. If otherwise permitted by law, your medical information may be used or disclosed to others without your authorization after 50 years from the date of your death.
  • For Specialized Government Functions: We may disclose medical information about you to authorized federal officials for intelligence, counter intelligence, and other national security activities.
  • Information About Inmates / Those in Custody: If you are an inmate or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or law enforcement official responsible for you, as authorized or required by law.
  • Information About Students or Employees: If you are a student, employee, or member of an organization with which we have a contractual testing arrangement, we may release medical information about you to your organization, as authorized or required by law.
  • All Other Uses and Disclosures of PHI: We will ask for your written authorization before using or disclosing your Protected Health Information for any purpose not described above. You may revoke your authorization, in writing, at any time, except for disclosures that the company has already acted upon. A revocation of authorization must be submitted to the Privacy Officer at the address listed below.
YOUR RIGHTS REGARDING YOUR MEDICAL INFORMATION

You have the following rights with respect to your Protected Health Information. To exercise any of these rights, please contact our Privacy Officer using the contact information provided at the end of this Notice.

  • Access to PHI: You, or your authorized or designated personal representative, have the right to inspect and copy the Protected Health Information maintained by us. We may deny access to certain information for specific reasons, for example, where Federal and state laws regulating laboratories prohibit us from disclosing genetic testing results directly to a patient.
  • Restrictions on Uses and Disclosures: You have the right to request restrictions on our use and disclosure of your Protected Health Information. You also have the right to request a restriction on the Protected Health Information we disclose about you to someone who is involved in your care or payment for your care, such as a family member or friend. Except as described in this section, we are not required to agree to your request. We must agree to your request if the disclosure has been made to a health plan for the purpose of payment or health care operations and the disclosure relates to an expense for which you have been paid out of pocket. To request restrictions, you must send a written request to privacy@csilaboratories.com.
  • Confidential Communications: You have the right to request that we communicate with you about your Protected Health Information by alternative means or to an alternative address. Your request must be in writing and must specify the alternative means or location. We will accommodate reasonable requests for confidential communications.
  • Correct or Update Information: If you believe the Protected Health Information we maintain about you contains an error, you may request that we correct or update your information. Your request must be in writing and must explain why the information should be corrected or updated. We may deny your request under certain circumstances and provide a written explanation.
  • Accounting of Disclosures: You may request a list, or accounting, of certain disclosures of your Protected Health Information made by us or our business associates for purposes other than treatment, payment, healthcare operations, and certain other activities. The request must be in writing, and the list will include disclosures made within the prior six years.
  • Copy of Notice: Upon request, you may obtain a paper or electronic copy of this Notice.
Breach Notifications

We are required to notify you following the discovery a breach of unsecured Protected Health Information, unless there is a demonstration, based on a risk assessment, that there is a “low probability” that the Protected Health Information has been compromised. You will be notified in a timely fashion, no later than 60 days after discovery of the breach.

QUESTIONS AND COMPLAINTS

If you have questions or concerns about our privacy practices or would like a more detailed explanation about your privacy rights, please contact our Privacy Office using the contact information below.

If you believe that we may have violated your privacy rights, you may submit a complaint to our Privacy Officer. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request. CSI will not take retaliatory action against you and you will not be penalized in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.

CHANGES TO OUR NOTICE OF PRIVACY PRACTICES

We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We will promptly post any changes to this Notice on our website at www.csilaboratories.com. Please review this website periodically to ensure that you are aware of any updates.

CONTACT INFORMATION

When communicating with us regarding this Notice, our privacy practices, or your privacy rights, please contact the Privacy Officer using the following contact information:

Cytometry Specialists, Inc.
ATTN: Privacy Officer
2580 Westside Parkway
Alpharetta, GA 30004
privacy@csilaboratories.com

PRIVACY POLICY

Cytometry Specialists, Inc. (“CSI”) is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, store, secure, and disclose your personal information when you access or use our website, www.csilaboratories.com (“Website”) or our services (“Services”).

This Policy only applies to the Website and the Services described on the Website. We have entered into service arrangements with various healthcare organizations, which may more specifically govern how your health information may be used and shared when they submit samples for testing in our laboratories. Please refer to your healthcare provider’s privacy policies if you have questions about their privacy practices. Please read this Privacy Policy carefully before using the Website or providing any personal information to us.

This Privacy Policy applies only to personal information collected on the Website. It does not apply to personal information collected on any third-party website that may link to or be accessible to the Website. CSI does not control third-party websites and does not control how they use your personal information. Use of third-party websites is at your own risk, and we encourage you to review their privacy practices before use.

This Privacy Policy is in addition to and does not replace our HIPAA Notice of Privacy Practices, which explains how we handle personally identifiable health information (“PHI”) under U.S. law, including the Health Insurance Portability and Accountability Act, as amended from time to time (“HIPAA”). PHI collected from individuals in connection with our laboratory testing services is used and shared in accordance with our HIPAA Notice of Privacy Practices, and, in some cases, additional privacy practices depending on the services provided, such as a Specific Notice or the EEA/UK/Switzerland Privacy Notice described below. In such cases, we will follow the practices with the most restrictive privacy protections applicable to your information.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, please see our EEA/UK/Switzerland Privacy Notice.

If you are a California resident, please see our California Privacy Notice. Please note that rights afforded under the California Consumer Privacy Act of 2018 do not apply to PHI and are instead protected by HIPAA, as discussed above.

We may revise this Policy from time to time. All updates will be posted on this web page. If we make any material changes in the way your personal information is handled, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Website prior to the change becoming effective.

ACCEPTANCE OF THIS PRIVACY POLICY

Before you use our Services (whether you are a provider or a patient), please read the CSI Website Terms of Use. By accepting the applicable Terms of Use, you agree with our privacy practices as described in this Policy. If you do not agree with the terms of this Policy, please do not access the Website or use our Services.

TYPES OF PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

Depending on which of our Services are being used, or which individual (provider or patient) is involved, CSI processes and stores different combinations of personal information as set forth in this Policy.

PATIENTS’ PERSONAL INFORMATION

We may collect, process, generate, and share individually identifiable personal information of patients, including the following categories either directly or through third parties (for example health care providers):

  • Personal details (including first and middle name, last name, birth date and/or age)
  • Family relationships (if applicable)
  • Address and other contact information
  • Gender
  • Ethnicity
  • Nationality
  • Disease, diagnosis, or other similar health information
  • Symptoms and other medical information
  • Information on patient’s insurance (where provided)
  • Payment information for services (where provided)
  • Identifiable genetic information
  • Genetic, COVID-19, or other test results and findings

Certain individually identifiable personal information of patients is protected by HIPAA in the United States, and we have described how we may use this information in our HIPAA Notice of Privacy Practices. How we use health information protected by GDPR is described in our EEA/UK/Switzerland Privacy Notice.

Such personal information is most commonly used for operation of our laboratories, for example, to provide the Services and biopsy results to the provider and to perform the billing. Personal information may also be processed by CSI for the performance of the specific laboratory tests requested by the patient’s provider on the applicable Test Requisition Form, and for informing the patient’s provider of the test results. In order to protect your privacy, when using your personal health information, we will remove and/or secure information that identifies you to the extent possible and, in some cases, we may de-identify your data in accordance with applicable law so it may be used for other purposes as described in this Privacy Policy.

CSI engages in research and development, which helps us improve our Services and build new Services and customized features or Services. For the genetic tests that we perform, you may elect to consent to research at the time the test is requested. If you consent to research, your personal information and remaining sample may be stored and processed for up to 20 years for the further purposes specified in the applicable Informed Consent Form and/or Test Requisition Form; and it may be retained in an anonymized form to support further research, development, and improvement of diagnostic methods and potential therapeutic developments.

PERSONAL INFORMATION COLLECTED FROM PROVIDERS

In order to provide the Services requested (including testing, billing, etc.), we will collect and process the following personal information from providers:

  • Personal details (including name, address)
  • Phone and fax number
  • Business address and department
  • Email address
  • NPI
  • Payment information (where provided)

This collection and processing is done for the purpose of performing a contract between CSI and the provider and providing the Services. For example, provider personal information will be processed to inform the provider of the patient’s test results, respond to other requests from the provider, and for invoicing. CSI stores provider personal information for as long as we need it to provide you our Services, to serve the purpose(s) for which your personal information was processed, or as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements to the extent permitted by law.

We may also use provider personal information to share marketing information about our Services; and to do so, we may process your contact information or information about your interaction with our Services so that we can send you marketing communications; provide you with information about events, webinars, or other materials; deliver targeted marketing to you; and keep you updated about our Services. You can opt-out of our marketing activities at any time  by  using  the  “unsubscribe”  link  in  our  email  communications  or  by contacting  privacy@csilaboratories.com.

INFORMATION COLLECTED FROM VISITORS TO OUR WEBSITE

Generally, individuals are able to visit the www.csilaboratories.com site without disclosing personal information, except as may be necessary to provide a product or service at their request or for advertising purposes. In some cases, we may recognize personal data like the IP address as well as non-personal data like the name of the visitor’s Internet service provider, the website from which the visitor came to our Website, the pages that the visitor views on the Website, and what the visitor clicks on any given page. This data could possibly identify an individual, but CSI does not use it to do so.

PERSONAL INFORMATION YOU SUBMIT: CSI collects personal information that you provide to us on the Website, such as when you enter information into data fields and web forms on the Website, provide to us in-person at conferences and other events, or otherwise interact with us at such conferences and events. For example, you may submit your name, phone number, postal address, e-mail address, and/or other information in order to receive information about CSI or its products and services, register for CSI programs, contact CSI, or respond to CSI surveys. Additionally, if you are a clinician working with us, we collect certain additional information such as your NPI number and other information to establish accounts with us. In instances where social media services may be used, we do not have any influence on the storage and processing of providing personal information via the respective social media service. You are encouraged to review those privacy policies before sending CSI personal information via a social media service.

PASSIVE COLLECTION OF NON-PERSONAL INFORMATION: CSI sites may collect information about your visits and use of the Website without you actively submitting such information. This information does not identity you. Non-personal information may be collected by CSI and our site using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to CSI and our site some of this non-personal information, such as the URL of the website you just visited and the browser version your computer is operating. Passive information collection technologies may make your use of the Website easier by allowing CSI and our site to provide better service, customize sites based on consumer preferences, learn which advertisements and features bring users to our site, compile statistics, analyze trends, and otherwise administer and improve our site.  We may collect, use, store, and transfer non-personal information without restriction.

COOKIES: We use cookies and similar tracking technologies (such as web beacons, email tags, scripts, and device identifiers) to personalize your experience on our Website. Please see our Cookie Policy for more information on the types of cookies found on our Website and how to control cookies. If you reject cookies, you may still use our Website, but your ability to use some features or areas of the Website may be limited. Our servers automatically record information created by your use of our Website and we use visitor logs to compile anonymous statistics. The aggregate information is collected sitewide and contains anonymous website statistics and is not considered personal information.

ANALYTICS: We may use third parties, such as Google Analytics, to help us analyze traffic to and optimize the Website. Our analytics may include cookies, clear GIFs, pixel tags, and other similar technologies. Our analytics partners do not create individual profiles for visitors and only collect aggregate data. To learn more about privacy of our analytics partners, please consult information provided by such analytics partners. You may have the option to opt out of analytics partners’ use of cookies by changing your browser settings.

“DO NOT TRACK”: Some browsers have a “do not track” or “global privacy control” or “GPC” features that allow you to tell websites that you do not want to have your online activities tracked. For California residents, you may exercise your GPC rights by utilizing the available features on our Website.

Bots and AI Technology: At times, we may use chatbot technology offered by third-party providers to help interact with our website visitors (“the Bot”). We offer the Bot as a convenience to you. The Bot is not a substitute for direct communication with CSI, and all of the information available to you through the Bot is also available to you directly through CSI. Because the Bot uses artificial intelligence to communicate with you, the Bot may provide inaccurate information in response to your requests. You agree that CSI shall not be liable to you or any third party for the Bot providing inaccurate information to you. Before using a bot, you are encouraged to review the bot provider’s privacy policy. Please do not share personal information or PHI via the Bot.

APPLICANT INFORMATION: If you apply to a position with us through the Website, we collect personal information you provide in connection with your application such as your resume, cover letters and demographics.  We may use third party platforms to assist us with processing your application. If you are a California resident, please see our California Privacy Notice and our California Notice to Job Applicants.

AGGREGATE INFORMATION: Aggregate information is information that does not identify you. Aggregate information may be collected when you visit the Website, independent of any information you voluntarily enter. Additionally, we may use one or more processes to de-identify information that contains personal information, such that only aggregate information remains. We may collect, use, store, and transfer aggregate information without restriction.

How we use personal information that we collect online

We generally only use personal information for the purposes for which we have collected it, for operating our business, and for other purposes for which we obtain your consent.  For example, we may use your personal information: (1) to provide you with the products of services that have been requested by your healthcare provider acting on your behalf; (2) to answer questions or respond to your inquiries about our company, services, billing, payment methods, or use of the Website; (3) to process or collect payments for our services. Per your request, we may contact you to resolve billing issues or to reply to your request for other documentation.

In addition to the purposes listed above, we may use personal information:

  • To set up your account and to provide our site and services;
  • To optimize the Website and your experience using it;
  • To identify and authenticate your access to certain features of the Website;
  • To communicate with you in order to keep you informed of our latest updates and features;
  • To assess your candidacy for a position that you applied to and to facilitate your employment application;
  • To perform research or to conduct analytics in order to improve and customize the Website to our users’ needs and interests;
  • To market our products and services to you (to the extent permitted under HIPAA and other laws, where applicable);
  • To detect and prevent illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Website;
  • To support and troubleshoot our site, respond to your inquiries, and communicate with you;
  • To comply with our legal obligations; and
  • To investigate violations and enforce our policies, and as required by law, regulation, or other governmental authority; or to comply with a subpoena or similar legal process or respond to a government request.
INFORMATION WE SHARE

Subject to the limitations described in our HIPAA Notice of Privacy Practices, California Privacy Notice, California Notice to Job Applicants, and the EEA/UK/Switzerland Privacy Notice (which are available on our Website), CSI may disclose your personal information as follows:

  • Our operations as a laboratory. Protected health information may be shared for treatment, billing and payment, laboratory operations, and other purposes described herein and in our HIPAA Notice of Privacy Practices and EEA/UK/Switzerland Privacy Notice, as applicable.
  • Our service providers, vendors, and other processors. We may share your personal information with our service providers or other vendors and processors that help us provide our Services to you, which, in limited circumstances, may access information from a different location than where the information was collected. Such entities will be given access as is reasonably necessary to provide our Services, and only under contractual obligations that are at least as restrictive as this Policy and are in compliance with applicable privacy laws. Agents, vendors, and service providers who may have access to protected health information and other special categories of personal data are contractually and/or legally obligated to protect the privacy and security of such information pursuant to applicable laws. Your payment information is transmitted directly to our third-party payment processor. We do not store any credit card information on CSI servers.
  • Affiliated businesses. We may share your personal information with group companies and affiliates. Affiliated businesses may use your information to help provide, understand, and improve our Services and the affiliates’ own services.
  • Data Sharing. Where prohibited, protected health information collected from users and patients based in the USA or in the EEA/UK/Switzerland region will not be shared outside the United States.
  • Change of control. We may share your personal information as part of a purchase, transfer, or sale of the Services or the company (for example, a corporate restructuring, merger or consolidation with, or sale of substantially all of our assets to a third party).
  • Targeted advertising third parties. We may permit third-party advertising networks and providers to collect information regarding usage of our Website to help us deliver targeted online advertisements to you. They use cookies and similar technologies to gather information about your browser’s or device’s visits and usage patterns on our Website and on other websites over time, which helps us to better personalize such advertisements to match your interests and to measure the effectiveness of our advertising campaigns.
  • Safety and legal compliance. We may share your personal information if we believe that such disclosure is necessary to comply with applicable laws, regulations, legal processes, or requests by public authorities (e.g., law enforcement, tax authorities, etc.); to protect you, us, or other users’ rights or property; to protect safety and security in connection with our Services; or to comply with or enforce our terms, agreements, or policies.
  • Your consent or express actions. We will share personal information when we have your consent to do so. Also, any information or content that you voluntarily disclose for posting in public areas of our Website, such as public comments or social media posts, become available to the public.
  • Anonymous or aggregate data. We may share anonymized or aggregated information with third parties. Such information is de-identified in accordance with applicable law, no longer reasonably identifies you, and is not considered personal information.
HOW WE USE AND DISCLOSE DE-IDENTIFIED, ANONYMIZED, OR PSEUDONYMIZED INFORMATION

“De-identified” or “pseudonymized” (under GDPR) information is data we have stripped of identifiers that can be reasonably used to identify you in accordance with applicable law. Our HIPAA Notice of Privacy Practices does not apply to this de-identified information. We may retain the ability to re-identify such information. Once re-identified, your information (including your genetic information) will be subject to this Privacy Policy and other notices that apply to such identifiable data. Note that if you are in the EEA, United Kingdom, or Switzerland, pseudonymized data is always considered “personal data” and is handled according to our EEA/UK/Switzerland Privacy Notice. In contrast, “anonymized” information is when personal information is stripped of all identifiers, cannot reasonably be linked back to you, and is therefore not considered personal data under applicable laws. We may use “de-identified” or “pseudonymized” information for various purposes, including:

  • For testing quality control and validation:
    • In accordance with regulatory requirements, we may de-identify, store, and use patients’ samples and information for internal testing quality control, validation, genetic testing, and research and development. This important purpose allows CSI to maintain our high-quality Services and to develop and improve new Services.
    • For genetic testing services, we may also share de-identified patients’ samples and information for quality assurance and validation purposes. Such sharing is essential to maintaining the quality of genetic testing in testing laboratories in accordance with regulatory requirements.
  • For research purposes:
    • For infectious disease testing, we may contribute viral genetic variants that we have observed in the course of providing services to the Centers for Disease Control.
    • For genetic testing services, we may contribute de-identified human genetic variants that we have observed in the course of providing our Services to publicly available databases.
    • For genetic testing, cancer screening, and biopsy testing services, we may use or disclose de-identified patient information for general research purposes. This may include research collaboration with third parties, such as universities, hospitals, or other laboratories, in which we utilize de-identified clinical cases at the individual level or in the aggregate; and we may present or publish such information. This may also include commercial collaborations with private companies for research purposes.

To the extent we have relied on your express consent to process de-identified or pseudonymized personal information in relation to the above (for example, if you are in the EEA, United Kingdom, or Switzerland), you may withdraw your consent to participate at any time by contacting us at privacy@csilaboratories.com. CSI will not include any such de-identified or pseudonymized personal information in future research commencing within 30 days from the receipt of your request. Any research involving your data that has already been performed or published prior to the receipt of your request will not be reversed, undone, or withdrawn.

HOW WE PROTECT INFORMATION

We take the security of your personal information very seriously. We use reasonable administrative, physical, and technical safeguards to secure the personal information you share with us, including, where relevant, in compliance with applicable law. Our efforts include, but are not limited to, using industry standard tools such as firewalls, encryption, and intrusion detection. Your personal information is processed and stored on controlled servers with restricted access, and, if applicable, in compliance with the Security Rule of the Health Insurance Portability and Accountability Act of 1966 (HIPAA).

However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Please recognize that protecting your personal information is also your responsibility. You should keep your username, password, ID numbers, or other access credentials secure, as CSI cannot secure personal information that you release on your own or that you request us to release. If we receive instructions using your log-in information, we will consider that you have authorized the instructions. Please do not submit any personal health information or credit card information to us via email.

THIRD-PARTY INFORMATION

You agree that you have provided notice to, and obtained consent from, any third party individuals whose personal information you supply to us, including with regard to (a) the purposes for which such third party’s personal information has been collected; (b) the intended recipients or categories of recipients of the third party’s personal information; (c) which of the third party’s information is obligatory and which information, if any, is voluntary; and (d) how the third party can access and, if necessary, rectify the information held about them.

LINKS TO OTHER SITES

Some links on the Website may redirect you to third party websites that we do not operate. The privacy practices of those websites will be governed by their own policies. We make no representation or warranty as to the privacy policies of any third parties, including the providers of third party applications. CSI is not responsible for the privacy practices of sites that it does not operate. If you are submitting information to any such third party through the Website, you should review and understand that party’s applicable policies, including their privacy policy, before providing your information to the third party.

CHILDREN’S INFORMATION

Our Website is directed towards adults and is not designed for, intended to attract, or directed towards children under the age of 16. If you are under the age of 16, you must obtain the authorization of a responsible adult (parent or legal guardian) before accessing or using our Website. If we become aware that we have collected any personal information from children under 16 without appropriate authorization, we will promptly remove such information from our databases.

UNSUBSCRIBING, REMOVING, OR MODIFYING YOUR INFORMATION

To the extent you are a registered user of the Website, to modify or view personal information you have provided to us in connection with your account, please login and update your profile. In some circumstances, such as to resolve disputes, troubleshoot problems and enforce our rights, or to the extent required or permitted by applicable law, we may retain in our files information you have requested to delete. Further, your personal information may remain on our system backups after deletion. If you have an account, we may send you certain communications related to this site and/or services that are considered part of your account, such as technical alerts.

You can update, amend, or delete your account information and preferences at any time by contacting us at privacy@csilaboratories.com. When you make a valid request, we will provide you with instructions on how to update certain personal information and how to unsubscribe from our emails and communications. Please follow the instructions when necessary to notify us of changes to your name, email address, and preferences. We will take reasonable steps to verify your identity, including via verification and confirmation emails, before granting access to your personal information.

For individuals residing in the European Economic Area (EEA), Switzerland, or the United Kingdom (collectively, the “Designated Countries”) at the time of data collection, please refer to our EEA/UK/Switzerland Privacy Notice. If you are a California resident, please refer to our California Privacy Notice.

RETENTION

We store your personal information for as long as we need it in connection with the Services; to serve the purpose(s) for which your personal information was processed; or as necessary to comply with our legal obligations, resolve disputes, or enforce our agreements to the extent permitted by law.

We store information used for marketing purposes indefinitely, and we collect it until you unsubscribe. Once you unsubscribe from marketing communications, we add your contact information to our suppression list to ensure we honor your unsubscribe request. If you have any questions about our retention periods, please feel free to contact us at privacy@csilaboratories.com.

SPECIAL NOTICES FOR INDIVIDUALS IN CERTAIN GEOGRAPHIC AREAS

We are located in the United States and may collect, process, and store your information in the United States. If you are located outside the United States, your information may be transmitted to us in the United States. When we conduct such transfers, we rely on various legal bases to lawfully transfer your personal information from your country to the United States, including the European Commission-approved Standard Contractual Clauses. Our data protection laws may be less protective than the laws of the jurisdiction in which you reside. If you do not want your information collected, transferred to, processed, or maintained in the United States, you should not use our Services.

Additionally, our Website is hosted in the United States. If you are visiting our Website from another country, the laws governing our collection and use of personal information may be different from the laws of your country. If you decide to use our Website, or share your information with us, you are agreeing to be governed by the laws of the United States, and you agree to the transfer of your personal information to the United States.

Individuals Located in the European Economic Area, the United Kingdom, or Switzerland. If you are located in the European Economic Area, the United Kingdom, or Switzerland, applicable data protection laws, including the General Data Protection Regulation (GDPR), give you certain rights. For more information, please see our EEA/UK/Switzerland Privacy Notice.

California Residents. Pursuant to the California Consumer Privacy Act of 2018 (CCPA), California residents are afforded certain additional rights regarding our use of your personal information (“CCPA Rights”). Please note that the CCPA Rights do not apply to personally identifiable health information. If you are a California resident, please see our California Privacy Notice.

Nevada Residents. Pursuant to Nevada law, you may direct a business that operates a website not to sell certain personal information the business has collected or will collect about you.  For information about your rights under Nevada law, please contact privacy@csilaboratories.com.

CONTACT US

Should you have any questions about this policy or our privacy practices, please send an email to privacy@csilaboratories.com or write us at:

Cytometry Specialists, Inc.
ATTN: Privacy Officer
2580 Westside Parkway
Alpharetta, GA 30004

EEA/UK/Switzerland PRIVACY NOTICE

This EEA/UK/ Switzerland Privacy Notice (“Notice”) explains how Cytometry Specialists, Inc. (“CSI,” “we,” or “us”) complies with certain privacy rights specifically available to individuals (collectively, “European Residents”) located in the European Economic Area (inclusive of the European Union) (“EEA”), United Kingdom (“UK”), or Switzerland (collectively, “Designated Countries”).

Scope

This Notice applies solely to European Residents located in the Designated Countries at the time of data collection. We may ask you to identify which country you are located in when you use some of our services; or we may rely on your IP address to identify which country you are located in. Where we rely only on your IP address, we cannot apply the terms of this Notice to any User or Customer that masks or otherwise obfuscates their location information. If any terms in this Notice conflict with other terms contained in our Privacy Policy, the terms in this Notice shall apply to users in the Designated Countries. This Notice is supplemental to our Privacy Notice and Terms and Conditions.

Our Relationship to You

Under the GDPR, a “controller” is an entity that determines the purposes for which and the manner in which any personal information is processed. A “processor” is an entity that processes personal information on behalf of a controller.

CSI may act as a “controller” in very limited circumstances with respect to your personal information. For example, if you are an employee or an independent contractor who is a European Resident, and CSI collects your personal data, CSI is a controller of such data. Likewise, to the extent a provider enters personal information into our Provider Portal or Client Portal on our Website, CSI may be legally deemed a controller as to the information that a provider enters directly into the Website about themselves or their patients. However, at this time, CSI does not offer services to European Residents, does not have offices or locations in the Designated Areas, and does not make its Website Services generally available to consumers from the Designated Areas.

Lawful Bases for Processing Your Personal Information

We process personal information on the following legal bases: (1) with your consent, per an informed consent form from your provider; (2) as necessary to fulfill our legal obligations or contractual obligations to provide Services; and (3) as necessary for our legitimate interests in providing the Services where those interests do not override your fundamental rights and freedoms related to data privacy. To the extent that any de-identified data is anonymized, it is not considered personal data and falls outside applicable privacy laws.

Marketing Activities

Direct marketing includes any communications we send to you that are only based on advertising or promoting products and services. Transactional communications about your account or our Services are not considered “direct marketing” communications. We will only contact patients or providers by electronic means (including email or SMS) based on our legitimate interest or their consent. If you do not want us to use your personal information in this way, please click an unsubscribe link in your emails, or contact us at privacy@csilaboratories.com.

Privacy Rights

We provide you with the rights described below when you use our Services. When we receive an individual rights request from you, please make sure you are ready to verify your identity. Please be advised that there are limitations to your individual rights. We may limit your individual rights in the following ways: (i) where denial of access is required or authorized by law; (ii) when granting access would have a negative impact on other’s privacy; (iii) to protect our rights and properties; and (iv) where the request is frivolous or burdensome. If you have questions, if you would like to exercise your rights under the applicable law, please contact us at privacy@csilaboratories.com.

Right to withdraw consent. If we rely on consent to process your personal information, you have the right to withdraw your consent at any time. A withdrawal of consent will not affect the lawfulness of our processing or the processing of any third parties based on consent before your withdrawal.

Right of access and rectification. If you request a copy of your personal information that we hold, we will provide you with a copy without undue delay and free of charge, except where we are permitted by law to charge a fee. We may limit your access if such access would adversely affect the rights and freedoms of other individuals. You may request to correct or update any of your personal information held by us, unless you can already do so directly via the Services.

Right to erasure (the “right to be forgotten”). You may request us to erase any of your personal information held by us that: is no longer necessary in relation to the purposes for which it was collected or otherwise processed; was collected in relation to processing that you previously consented to, but later withdrew such consent; or was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing.

Right to object to processing. You may object to our processing at any time and as permitted by applicable law if we process your personal information on the legal basis of consent, contract, or legitimate interests. We can continue to process your personal information if it is necessary for the defense of legal claims, or under any other exceptions permitted by applicable law.

Right to restriction. You have the right to restrict our processing of your personal information where one of the following applies:

  • You contest the accuracy of your personal information that we processed. In such cases, we will restrict the processing of your personal information, which may result in an interruption of some or all of the Services, during the period necessary for us to verify the accuracy of your personal information.
  • The processing is unlawful, and you oppose the erasure of your personal information and request the restriction of its use instead.
  • We no longer need your personal information for the purposes of the processing, but it is required by you to establish, exercise, or defend legal claims.
  • You have objected to processing, pending the verification of whether the legitimate grounds of our processing override your rights. In such cases, we will only process your restricted personal information with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if or when the restriction is lifted.

Right to data portability. If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used, and machine-readable format, and to have us transfer your personal information directly to another “controller,” where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others.

Notification to third parties. If we share your personal information with third parties, we will notify them of any requests for rectification, erasure, or restriction of your personal information, unless this proves impossible or involves disproportionate effort.

The rights described above may be limited by local laws. Further, your right of access and deletion is not absolute and may not be available if fulfillment of such right would, among other things:

  • Cause interference with execution and enforcement of the law and legal private rights (such as in the case of the investigation or detection of legal claims or the right to a fair trial).
  • Breach or prejudice the rights of confidentiality and security of others.
  • Prejudice security or grievance investigations, corporate re-organizations, future and ongoing negotiations with third parties, the compliance with regulatory requirements relating to economic and financial management.
  • Otherwise violate the interests of others or where the burden or cost of providing access would be disproportionate.
International Data Transfers

When information of European Residents is transferred from the Designated Region to our laboratories in the United States, when legally required, we take measures aimed to provide the appropriate level of data protection, including ensuring that such transfers are governed by the Standard Contractual Clauses or other similar applicable and legally acceptable mechanisms.

Complaints or Questions

If you believe we have infringed or violated your privacy rights, please contact us, so that we can work to resolve your concerns: privacy@csilaboratories.com.

You may also contact our EU Representative, DataRep, here.

You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement. Relevant contact details can be found here for the EEA, here for the UK, and here for Switzerland.

CALIFORNIA PRIVACY NOTICE

This California Privacy Notice applies solely to California residents and their personal information, as covered under the California Consumer Privacy Act of 2018, and as amended (“CCPA”). The CCPA provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information” (“PI”), as well as rights to know/access, correct, delete, and limit sharing of Personal Information. The CCPA defines “Personal Information” as “information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.”

Cytometry Specialists, Inc.’s (“CSI”) core business is generally not subject to the CCPA. This California Privacy Notice does not apply to information we collect that is “medical information” governed by the California Confidentiality of Medical Information Act or “protected health information” (“PHI”) governed by the privacy, security, and breach notification rules of HIPAA because this information is not within scope of the CCPA. For example, this California Privacy Notice does not apply to the information we collect from you in connection with laboratory testing, your test results, or other information that may legally be deemed PHI. See our HIPAA Notice of Privacy Practices for information on our use and disclosure of medical information and other protected health information.

Certain other information we collect may also be exempt from the CCPA because it is considered public information (i.e., it is made available by a government entity) or covered by another specific federal privacy law. To the extent that we collect Personal Information that is subject to the CCPA, that information, our practices, and your rights are described below.

What We Collect

We may collect Personal Information from our employees and/or job applicants who are California residents in a variety of different situations and using a variety of different methods, including, but not limited to, in-person, on our website, on our networks, your personal mobile device, company-issued devices, through email, in physical locations, through written applications, through the mail, and/or over the telephone. Additionally, we may collect job applicants’ Personal Information from other businesses that collect and provide or sell it to third parties in connection with job recruiting.

The categories of Personal Information we collect, the purposes for which we collect Personal Information, and the categories of sources from which the Personal Information is collected are further described in more detail in our Privacy Policy and in our Privacy Notice to California Job Applicants.

The list below describes: (1) the categories of Personal Information that we may collect about our consumers who are California residents or may have collected about them in the preceding 12 months; and (2) the categories of California residents’ Personal Information that we may have disclosed for a business purpose.

  • Identifiers: Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers or registration information, web behavior information. We use these to provide our services.
  • Personal Information categories described in Cal. Civ. Code § 1798.80(e):
    • For our employees: Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit or debit card number, other financial information, medical information, health insurance information, as more fully described in applicable employee privacy policy and notices.
    • For our website visitors and customers: address, telephone number, bank account number, credit or debit card number, other financial information, medical information, health insurance information.
  • Protected Classifications under California law: Race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, and veteran or military status. Generally, this information is collected (if at all) because you or your provider provides it directly to us. Certain elements may be developed or analyzed by CSI in relation to our Services.
  • Commercial information: Information such as products or services ordered or purchased by your provider, obtained, or considered; survey responses; information about you or your provider.
  • Internet or other electronic network activity information: Web-behavior information such as data generated from your use of our Websites and collected through log files, cookies, web beacons, and similar technologies. Such information may include your browser type, domains, page view, how long you spent on a page or feature of the Websites, what pages you looked at, or other data about your engagement with the Websites or the Services.
  • Audio, electronic, visual, thermal, olfactory, or similar information: Generally, this information would be collected directly from you, or passively collected from you on our Websites. For example, we may record calls for monitoring and customer-service purposes, and we may utilize video surveillance for safety purposes at our physical locations.
  • Professional or employment-related information: Education, occupation, and other professional information collected when you apply for a job with CSI. Please see our Privacy Notice to California Job Applicants.
  • Sensitive Personal Information:
    • For our employees: social security, driver’s license, state identification card, or passport number; account log-in; precise geolocation (IP address and/or GPS location, latitude & longitude); racial or ethnic origin, religious or philosophical beliefs, and sexual orientation; contents of emails and text messages; personal health information, as more fully described in applicable employee privacy policy and notices.
    • For our website visitors and customers: account log-in; financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation (IP address and/or GPS location, latitude & longitude); and personal information collected and analyzed concerning a consumer’s health.
How We Will Use Your Personal Information

We may use your Personal Information for one or more of the following business purposes:

  • To fulfill or meet the reason for which the Personal Information is provided.
  • To provide you with information about our products or services that you request from us.
  • To provide you with email alerts and other notices concerning our products or services, or events or news that may be of interest to you.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To improve our Website.
  • For product development.
  • As necessary or appropriate to protect the rights, property, or safety of us or others.
  • To respond to law enforcement requests, and as required by applicable law, court order, or governmental regulations.
  • As described in our Privacy Policy, or as otherwise permitted by the CCPA.

We will not use the Personal Information we have collected for materially different, unrelated, or incompatible purposes other than those listed above without providing you notice. We limit our use of Sensitive Personal Information to that use which is necessary to perform the Services or provide the goods reasonably expected by an average consumer who requests such goods or Services.

We may share any of the above-listed information with “Service Providers,” which are companies that we engage to process consumers’ Personal Information on our behalf for business purposes pursuant to a written contract. Service Providers are restricted from retaining, using, or disclosing the Personal Information for any purpose other than for the business purposes specified in the written contract.  The categories of Service Providers with whom we share information and the services they provide are described in our Privacy Policy in the section titled “How Information is Shared.”

Sale and Sharing

We do not sell your Personal Information for monetary payments. We also have not shared (as that term is expressly defined in the CCPA) any Personal Information subject to the CCPA in the past twelve (12) months. However, we may have made certain categories of information available to third party analytics providers (including for cross-context behavioral advertising) in the past twelve (12) months, which may constitute “sharing” of your personal information under current legal standards. These categories of information include: IP addresses and web-behavior information such as data generated from your use of our Websites and collected through log files, cookies, web beacons, and similar technologies. Such information may include your browser type, domains, page view, how long you spent on a page or feature of the Websites, what pages you looked at, or other data about your engagement with the Websites or the Services.

Your Rights Under the CCPA
  • Right to Know/Access Information

You have the right to request access to Personal Information collected about you and information regarding the source of that information, the purposes for which we collect it, and the third parties and Service Providers with whom we share it. Specifically, you have the right to request that we disclose the following information to you, limited to the preceding twelve months: (1) the categories of Personal Information that we collected about you; (2) the categories of sources from which the Personal Information is collected; (3) the business or commercial purpose for collecting, selling or sharing Personal Information; (4) the categories of third parties to whom we disclose Personal Information; (5) the specific pieces of Personal Information that we have collected about you; (6) the categories of Personal Information that we disclosed about you for a business purpose, sold or shared to third parties; and (7) for each category of Personal Information identified, the categories of third parties to whom the information was disclosed, sold or shared. You may submit such a request as described below.

To protect our customers’ Personal Information, we are required to verify your identity before we can act on your request. We are only required to respond to such requests from you twice in a twelve-month period.

  • Right to Request Deletion of Information

You have the right to request, in certain circumstances, that we delete Personal Information that we have collected directly from you, subject to certain exceptions. You may submit such a request as described below. To protect our customers’ Personal Information, we are required to verify your identity before we can act on your request. We may have a reason under applicable law, rule, order, or regulation why we do not have to comply with your request, or why we may comply with it in a more limited way than you anticipated. If we do, we will explain that to you in our response.

  • Right to Correct Inaccurate Personal Information

You have the right to request that we correct inaccurate Personal Information that we maintain about you. However, in some cases, we may deny requests to correct inaccurate Personal Information, or may alternatively delete such personal information.

  • Right to Opt-Out

We do not sell your Personal Information for monetary payments. However, the definitions of “personal information” and “sale” under the CCPA are broad. Because of the breadth of these definitions under the CCPA, and the uncertainty surrounding the meaning of “sharing” and “sale,” we have provided opt-out instructions.

You have the right to direct us not to sell your Personal Information. You may exercise your opt-out rights by emailing your request to privacy@csilaboratories.com or by calling us at 678-248-8000.

  • Right of No Retaliation Following Exercise of Rights

We will not discriminate against any individual for exercise of any CCPA rights.

How to Submit a Request

You may submit a request to exercise your rights to know/access, correct or delete your Personal Information by emailing your request to privacy@csilaboratories.com or by calling us at 678-248-8000.

Verification Procedures

In order to process your request to know/access, correct or delete Personal Information we collect, disclose, share or sell, we must verify your request. We do this by asking you to provide personal identifiers we can match against information we may have collected from you previously.

Authorized Agent

You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf. We require that you and the individual complete notarized affidavits in order to verify the identity of the authorized agent and confirm that you have authorized them to act on your behalf.

Each request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or that you have duly authorized the person making the request on your behalf. We do not offer any rewards programs or incentives for the collection or sharing of data.

Retention of Personal Information

We generally use the following criteria to determine the relevant retention period: we retain Personal Information for periods of time, which range depending on the level of sensitivity of data; continued need for data (for example, to continue to provide services to you, or to continue maintaining HR files for our employees); our legal obligations; applicable statutes of limitations for potential legal claims; contractual obligations; and other similar criteria. Generally, we aim to retain data for a shorter period of time when such data is more sensitive, when its deletion will not result in significant business interruptions, and/or when there are no existing legal requirements for preserving data for a longer period of time. We extend the retention periods for information subject to a Legal Hold, for the duration of the Legal Hold.

Additionally, we strive to follow data minimization principles and to retain Personal Information for the period of time reasonably necessary to perform our services, unless retaining data for longer periods is necessary to improve or provide future services, or is done with consent, or as otherwise disclosed in our applicable privacy policies. We further aim to implement record retention periods at the system level, with the goal of minimizing data risks. Different retention periods apply to different categories of data.

Here are some examples of our current retention periods for personal information:

  • User names and passwords are retained for 2 years.
  • For employee data, we retain data for the duration of employment, plus up to 1 to 5 years thereafter.
  • for Instant Messaging Applications, the applicable retention period is 30 days.
  • For voicemails, the applicable retention period is 6 months.
  • For visual, audio, and video recordings, the applicable retention period is 90 days.
  • For emails sent to us by you, the applicable retention period ranges between 1-2 years.
Updates and Changes

We may update this California Privacy Notice from time to time. When we do update it, for your convenience, we will make the updated Notice available on this page. Changes and additions to the Notice are effective from the date on which they are posted.

Our Contact Information

If you have any questions regarding this Notice, please contact us:

Via Email:  privacy@csilaboratories.com

Via Toll-Free Number: 678-248-8000

Via U.S. Mail:
Cytometry Specialists, Inc.
ATTN: Privacy Officer
2580 Westside Parkway
Alpharetta, GA 30004

PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS

Fulgent Therapeutics LLC and/or any affiliated entities (collectively, the “Company” or “we”) provide this California Privacy Notice (“Notice”) to describe our privacy practices with respect to our collection of Personal Information as required under the California Consumer Privacy Act (“CCPA”). This Notice applies only to job applicants and candidates for employment who are residents of the State of California (“Consumers”) and from whom we collect “Personal Information” as defined in the CCPA. We provide you this Notice because under the CCPA, California residents who are job applicants qualify as Consumers. For purposes of this Notice, when we refer to Consumers, we mean you only to the extent you are a job applicant who resides in California.

Information We Collect from or About Job Applicants

We may collect Personal Information from you in a variety of different situations and using a variety of different methods, including, but not limited to, on our website, your mobile device, through email, in physical locations, through written applications, through the mail, and/or over the telephone. Additionally, we may collect your Personal Information from other businesses that collect and provide or sell it to third parties and businesses like ours in instances where we do not have a direct relationship with you. Generally, we may collect, receive, maintain, and use the following categories of Personal Information, depending on the particular purpose and to the extent permitted under applicable law:

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect:

  1. Personal Identifiers (social security number; driver’s license or state identification card number; passport and visa information, including ethnic or racial origin, immigration status, and related documentation).
  2. Company account log-in, in combination with any required security or access code, password, or credentials allowing access to the account).

Personal information does not include:

  • Publicly available information from government records.
  • Information that a business has a reasonable basis to believe is lawfully made available to the general public by the job applicant or from widely distributed media.
  • Information made available by a person to whom the job applicant has disclosed the information if the job applicant has not restricted the information to a specific audience.
  • De-identified or aggregated information.
How We Use Personal Information and Sensitive Personal Information

The Personal Information and Sensitive Personal Information we collect, and our use of Personal Information and Sensitive Personal Information, may vary depending on the circumstances. This Notice is intended to provide an overall description of our collection and use of Personal Information and Sensitive Personal Information. Generally, we may use or disclose Personal Information and Sensitive Personal Information we collect from you or about you for one or more of the following purposes:

  • To fulfill or meet the purpose for which you provided the information. For example, if you share your name and contact information to apply for a job with the Company, we will use that Personal Information in connection with your candidacy for employment.
  • To comply with local, state, and federal law and regulations requiring employers to maintain certain records (such as immigration compliance records, travel records, personnel files, wage and hour records, payroll records, accident or safety records, and tax records), as well as local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19.
  • To evaluate, make, and communicate decisions regarding your job application and candidacy for employment.
  • To obtain and verify background check and references.
  • To communicate with you regarding your candidacy for employment.
  • To evaluate and improve our recruiting methods and strategies.
  • To engage in lawful monitoring of job applicant activities and communications when they are on Company premises or are utilizing Company internet and WiFi connections, computers, networks, devices, software applications or systems.
  • To evaluate job applicants and candidates for employment or promotions.
  • To obtain and verify background checks on job applicants and to verify employment references.
  • To engage in corporate transactions requiring review or disclosure of job applicant records subject to non-disclosure agreements, such as for evaluating potential mergers and acquisitions of the Company.
  • To promote and foster diversity, equity, and inclusion in the workplace.
  • COVID-19 RELATED PURPOSES:
    1. To reduce the risk of spreading the disease in or through the workplace.
    2. To protect job applicants and everyone else at Company workplaces from exposure to COVID-19.
    3. To comply with local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19, including applicable reporting requirements.
    4. To facilitate and coordinate pandemic-related initiatives and activities (whether Company-sponsored or through the U.S. Center for Disease Control and Prevention, other federal, state and local governmental authorities, and/or public and private entities or establishments, including vaccination initiatives).
    5. To identify potential symptoms linked to COVID-19 (including through temperature checks, antibody testing, or COVID-19 questionnaire).
    6. To permit contact tracing relating to any potential exposure.
    7. To communicate with job applicants and other consumers (including employees and visitors to our workplace) regarding potential exposure to COVID-19 and properly warn others who have had close contact with an infected or symptomatic individual so that they may take precautionary measures, help prevent further spread of the virus, and obtain treatment, if necessary.
  • To evaluate, assess, and manage the Company’s business relationship with vendors, service providers, and contractors that provide services to the Company related to recruiting or processing of data from or about job applicants.
  • To improve job applicant experience on Company computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.
  • To protect against malicious or illegal activity and prosecute those responsible.
  • To prevent identity theft.
  • To verify and respond to consumer requests from job applicants under applicable consumer privacy laws.
Sale/Sharing of Information to Third Parties

The Company does not and will not sell your Personal Information or Sensitive Personal Information for any monetary or other valuable consideration. The Company does not and will not share your Personal Information or Sensitive Personal Information for cross-context behavioral advertising.

Access to Privacy Policy

For more information, please review the Company’s Privacy Policy at Fulgent’s website, found at https://www.fulgentgenetics.com/policies/ca-privacy-policy and https://www.fulgentgenetics.com/policies/privacy-policy.

By signing below (or by clicking “ACCEPT” or “OK” or “AGREE” or checking the box), I acknowledge and confirm that I have received and read and understand this disclosure, and I hereby authorize and consent to the Company’s use of the personal information and sensitive personal information it collects, receives, or maintains for the business purposes identified above.

Job Applicant’s Signature: _______________
Print Your Full Name: _______________
Date: _______________

COOKIE POLICY

Introduction

Our Cookie Policy (this “Policy”) explains how Cytometry Specialists, Inc., including its affiliates and subsidiaries (“CSI”, “we” or “us”), uses cookies and similar tracking technology when you access or use our websites, or any other websites, pages, features, or content owned or operated by CSI (collectively, our “Services”). Please read this Policy carefully so that you can be informed about our cookie-related privacy practices when accessing or using our Services.

Acceptance

This Policy is part of, and is governed by, the terms and conditions set forth in our Terms of Service. You should also familiarize yourself with our Privacy Policy.

Unless we ask for your explicit consent, by accessing or using our Services, you accept the data practices and terms detailed in this Policy. If you do not agree with this Policy, please discontinue your access or use of our Services immediately. This Policy does not apply to services offered by other companies or other sites linked from our Services.

Amendments to this Policy

We may update this Policy at any time. You will be notified if we make any material changes to this Policy when you first visit our Services after the change or via email. In the event we send you an email notice, we will use the email address we have on file. We will update the Last Updated date at the top of this Policy when we make changes to this Policy.

What is a cookie?

Cookies are small data files that we transfer to your device to collect information about your use of our Services to help us understand you better. Cookies can be recognized by the website that downloaded them or other websites that use the same cookies. This helps websites know if your browsing device has visited them before.

We allow selected third parties to place cookies through our Services to provide us with better insights into the use of the websites and more. Cookies on our Services that are supplied by us are called “first-party cookies,” while cookies on our Services that are provided by third parties are called the “third-party cookies.” Third-party cookies are operated by third parties that can recognize your device across the Internet, such as when you visit other websites or mobile apps. CSI does not control how third-party cookies are used, and we encourage you to check the websites of any third-party cookie providers for more information about how they use cookie information.

Are cookies “personal information”?

CSI generally treats data collected by cookies and other tracking technologies as non-personal information. Some cookies are used to collect anonymous information on the pages visited, while others may collect IP addresses, user IDs, or similar identifiers that are considered personal information by local law. In instances where the local law recognizes such information as personal we treat the cookie information with identifiers as personal information. If we combine non- personal information with personal information, then the combined information will be treated as your personal information for as long as it remains combined.

Why does CSI use cookies?

Cookies can serve a variety of purposes. For example, cookies can tell save your website preferences, tell us which pages are most popular, alert us when certain pages are receiving error messages, or provide you with a secure browsing session on our Services. Such information helps us improve and optimize our Services.

Types of cookies collected by CSI

We use the cookies described below on our Services:

How long does CSI store cookie data?

Our cookie data retention periods vary on the type of cookie. A “session cookie” collects and stores information about your interactions with our Services and is deleted after you close your browser. A “persistent cookie” saves information about you for longer periods of time, such as your registration ID and login password for future logins to our Services. The retention period for persistent cookies vary and are dependent on the purpose of the cookie collection. If you are concerned about your cookies, you can delete cookie data as described below.

How to manage cookies via your browser settings

You can prevent cookies from being stored on your hardware by selecting “do not accept cookies” in your browser settings. Please refer to the instructions of your browser manufacturer to find out how this works in detail. You can delete cookies already set on your computer at any time. If you do not accept cookies, however, this can lead to functional restrictions of our Services. You can also find out more information about how to change your browser cookie settings at www.allaboutcookies.org.

Our Website also uses Google Analytics to provide us information about the use of our Website. This information will be transmitted to and stored by Google on servers in the United States. Google uses this information on behalf of CSI for the purpose of evaluating the use of our Website, compiling reports on Website activity, and providing us other services relating to Website activity and internet usage. Your IP address conveyed within the scope of Google Analytics is not associated with any other data held by Google.

You can opt-out from being tracked by Google Analytics as described at Google Analytics: https://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on)

Contact Us

If you have any questions or concerns regarding this Policy, please review our Privacy Policy or Terms of Service. If you do not find the answers there, please contact us at privacy@csilaboratories.com

User terms and conditions

Last Updated: August 4, 2023

Welcome to www.csilaboratories.com (the “Website”). These Website Terms of Use (the “Terms”) are between you and Cytometry Specialists, Inc. (“CSI” or “Company” or “we” or “us”) concerning your use of and access to the Company’s Website. By accessing or using the Website, you agree to be bound by these Terms, so please read these Terms carefully before using the site. By using the Website, you accept and agree to be bound and abide by these Terms. The Website is offered and available to users who are 18 years of age or older. By using the Website, you represent and warrant that you meet the foregoing eligibility requirements. If you do not accept these Terms of Use, please do not access or view the Website.

Our goal is to make your website experience simple and transparent. Because we offer diverse products and services, different terms may apply. These Terms apply only to your use of the Website. For additional terms that relate to our products and services, cookies, HIPAA, and privacy, see Additional Policies listed on the Website.

THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION AND A CLASS ACTION WAIVER THAT REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES.

IF YOU ARE AN INDIVIDUAL ACCESSING THIS WEBSITE ON BEHALF OF, OR FOR THE BENEFIT OF AN ORGANIZATION WITH WHICH YOU ARE ASSOCIATED, THEN YOU ARE AGREEING TO THESE TERMS ON BEHALF OF YOURSELF AND SUCH ORGANIZATION, AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND SUCH ORGANIZATION TO THESE TERMS. BY USING THE WEBSITE, YOU ALSO AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

Scope of Terms.

These terms apply to your use of this Website. We have other websites that may be covered by different terms of use.

Right to Make Changes.

We may change these Terms from time to time for business reasons by notifying you of such changes by any reasonable means, including by posting revised Terms through the Website. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms incorporating such changes, or otherwise notified you of such changes. Your use of the Website following any changes to these Terms will constitute your acceptance of such changes. The “Last Updated” legend above indicates when these Terms were last changed.

Governing Law; Arbitration; Class Action Waiver.

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND THE COMPANY (WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY) WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF A COURT. YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL. YOU AGREE THAT ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS. CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED, AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. UNLESS BOTH SIDES AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE IN ANY FORM OF CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDINGS.

The Federal Arbitration Act will govern the interpretation and enforcement of this Arbitration Agreement, and the substantive laws of Georgia govern these Terms—without regard to principles of conflicts of law, and regardless of your location.

Prior to initiating the arbitration, the initiating party will give written notice to the other party of its claim, and the parties will have 60 days to negotiate and attempt to resolve the dispute, after which time unresolved claims may proceed to arbitration.

The arbitration will be conducted in Fulton County, Georgia before one arbitrator. The parties will share the costs of arbitration equally with respect to JAMS fees; provided that each party will be solely responsible for its own attorneys’ fees and costs. Notwithstanding the foregoing, if you are an individual consumer, as defined by JAMS, then you will have the right to an in-person arbitration hearing in your hometown area, and we will be responsible for 100% costs and fees of the arbitration charged by JAMS (but each party will be solely responsible for its own attorneys’ fees and costs).

The arbitration will be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures then in effect. The arbitration shall be subject to streamlined or expedited procedures. The arbitrator, and not any federal or state court, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, arbitrability, enforceability, or formation of these Terms. To the extent that the arbitrator deems reasonable, the arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances. Arbitration proceedings will be conducted in English and in a manner that preserves confidentiality. The arbitrator’s decision will follow the plain meaning of the relevant documents and will be final and binding and may be entered thereafter by any court of competent jurisdiction. The arbitrator shall not be empowered to award punitive damages to any party.

Notwithstanding any of the foregoing, nothing in these Terms will preclude us from seeking any injunctive relief or other provisional remedy in U.S. state or federal courts for protection of its intellectual property rights (including the rights of its licensors), and you agree to exclusive jurisdiction of the state and federal courts located in Fulton County, Georgia for such claims; and you waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Disclaimers of Warranty.

Your use of this Website is at your own risk. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW–EXCEPT FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT OF THE COMPANY, OR IN THE EVENT OF A SERIOUS PERSONAL INJURY OR DEATH DUE TO THE COMPANY’S GROSS NEGLIGENCE, (A) THE WEBSITE IS MADE AVAILABLE TO YOU ON AN “AS IS,” “WHERE IS,” AND “WHERE AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY; AND (B) THE COMPANY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE WEBSITE, PRODUCTS, AND ANY SERVICES, INCLUDING THE WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THESE TERMS) ARE MADE FOR THE BENEFIT OF BOTH THE COMPANY AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, LICENSORS, SUPPLIERS, CONSULTANTS, AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES”), AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS.

Limitation of Liability.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, EXCEPT FOR (IF APPLICABLE IN YOUR JURISDICTION) FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, SERIOUS PERSONAL INJURY, OR DEATH DIRECTLY CAUSED BY THE COMPANY: (A) THE COMPANY WILL NOT BE LIABLE: FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND; UNDER ANY CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHER THEORY, OR FOR DAMAGES FOR LOSS OF PROFITS, USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF SUBMISSIONS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES OF ANY SUBMISSIONS), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES; (B) WITHOUT LIMITING THE FOREGOING, THE COMPANY WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE WEBSITE OR THE SERVICES, INCLUDING FROM ANY VIRUS THAT MAY BE TRANSMITTED IN CONNECTION THEREWITH; (C) YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE; AND (D) THE MAXIMUM AGGREGATE LIABILITY OF THE COMPANY FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE THE GREATER OF THE TOTAL AMOUNT, IF ANY, PAID BY YOU TO THE COMPANY TO USE THE WEBSITE AND $10.00. ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE FOR THE BENEFIT OF THE COMPANY, ITS AFFILIATED ENTITIES, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS. You acknowledge and agree that the limitations set forth above are fundamental elements of this agreement, and the website and services would not be provided to you absent such limitations.

Disclaimers of Contents.

This Website provides information about the Company’s products and services. We try to keep this Website up-to-date, but medical knowledge and treatment options change quickly. This Website should not be considered error-free or as the best source of information on a particular topic. We make no warranties or representations as to the accuracy of the content of the Website. Our Website content is provided for informational purposes only. It should not be used during a medical emergency or for the diagnosis or treatment of any medical condition. We do not provide medical advice, services, diagnosis, treatment, or advice via the Website. Nothing contained on this site is intended to create a patient-healthcare provider relationship between the Company and you. Certain information accessible via this site is intended for healthcare professionals, who must exercise their own clinical judgment at all times. WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS, OR ANY OTHER INFORMATION, SERVICES, OR PRODUCTS THAT YOU MAY OBTAIN IN CONNECTION WITH OUR WEBSITE.

Information Submitted Through the Website.

Your submission of personal information through the Website is governed by the Company’s Privacy Policy (the “Privacy Policy”). For information about how we use and disclose your protected health information, and your rights with respect to your protected health information, please see our HIPAA Notice of Privacy Practices.

You represent and warrant that any information you provide in connection with the Website is and will remain accurate and complete, and that you will maintain and update such information as needed. To the extent that there is any contradiction between the provisions of these Terms and the Privacy Policy regarding personal data, the provisions of the Privacy Policy will prevail.

You grant to CSI a non-exclusive license to copy, use, and display any and all data, information, or communications (including personally identifiable data) sent to CSI or entered by you, or on your behalf, while accessing the Website (your “Information”) to the extent necessary for CSI to operate the Website, its business, and/or to facilitate interactions or transactions with you.  You acknowledge that CSI exercises no control whatsoever over the content of your Information and it is your sole responsibility, at your own expense, to provide the Information, and to ensure that the Information you transmit or receive complies with all applicable laws and regulations now in place or enacted in the future.  CSI is under no obligation to review your Information for accuracy, potential liability or for any other reason.

You are solely responsible and liable for your Information. You represent, warrant, and covenant to us that you own your Information or that you otherwise have sufficient rights to provide your Information to us, and to grant us the necessary licenses and rights set forth below without violating, infringing, or misappropriating the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or any other rights of any third party. By providing your Information to the Website, you hereby grant to us the right and license to use, display, reproduce, adapt, modify, re-arrange, and distribute your Information in order to provide the Website, including, without limitation, providing any related products or services to you. You agree to pay all royalties, fees, and any other monies owed to any person because of your Information provided by you. You understand that your Information may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices, or to create, develop or otherwise provide the Website. You represent, warrant, and covenant that your providing of your Information to the Website or to us will not violate any law, regulation, the rights of any third party, or these Terms of Use.

Without limitation of the above, if you are a health care provider or a health plan, you represent and warrant that you will comply with all applicable laws, rules, and regulations, including the Health Insurance Portability and Accountability Act and its implementing regulations and other federal and state privacy and data security laws in connection with your use of the Website, and that you will not provide any information, including protected health information, to us for which you do not have all required authorizations or consents.

Jurisdictional Issues.

The Website and our services are hosted and performed (or both) from the United States and are subject to applicable United States laws, rules, and regulations. If you choose to use the Website or our services from regions outside the United States, then by your use of the Website and/or our services, you acknowledge and agree that: (a) you may be transferring your personal information outside of those regions to the United States for genetic analysis, storage, and processing, to the extent as required for Company and its contracts to perform the services; (b) the laws and regulations of the United States shall govern your use of the Website and/or our services and provision of your information (including, without limitation, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and the US PATRIOT Act of 2001, each as amended), which laws and regulations may differ from those of your country of residence; and (c) Company may collect, process, use, store, transfer, and disclose your information as set forth in the applicable Informed Consent Form and Privacy Policy, which you should carefully review as you understand and agree to all the applicable ways in which Company handles your information.

Healthcare Providers Acting on Behalf of their Patients.

If you are a healthcare provider accessing this Website in connection with obtaining a patient sample or ordering a test for a patient, you represent and warrant that (a) you are authorized in your jurisdiction to order the Test on behalf of your patient; (b) you have advised your patient of the benefits, risks, capabilities, and limitations of the test(s) and services; (c) you have obtained consent from your patient to share patient health and personal information with Company as required under applicable privacy laws; (d) you have confirmed that your patient has signed or will sign the applicable Informed Consent Form; and (e) you will notify Company of any changes in patient information and consent status, including changes to consent to store samples.

Feedback.

If you provide to us any ideas, proposals, suggestions, or other materials (“Feedback”), whether related to the Website or otherwise, you hereby acknowledge and agree that such Feedback is not confidential, and that your provision of such Feedback is gratuitous, unsolicited, and without restriction; and it does not place Company under any fiduciary or other obligation.

Intellectual Property.

As between you and us, we own the Website, which is protected by proprietary rights and laws. Our trade names, trademarks, and service marks include but are not limited to: CSI LABORATORIES; CSI Laboratories, a Fulgent Genetics Company; and any associated logos. All trade names, trademarks, service marks, and logos on the Website, to the extent not owned by us, are the property of their respective owners. You may not use our trade names, trademarks, service marks, logos, or all other IP in connection with any product or service that is not ours, or in any manner that is likely to cause confusion or that amounts to unauthorized use. Nothing contained on the Website should be construed as granting any right to use any trade names, trademarks, service marks, or logos without the express prior written consent of the owner. We may incorporate third party software as part of the Website, and any such third-party software may be subject to additional terms provided by a third-party licensor to CSI.

Third Party Materials; Links.

Certain Website functionality may make available access to information, products, services, and other materials made available by third parties (“Third Party Materials”) or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route, and transmit to you the applicable Third Party Materials. We do not control or endorse and are not responsible for any Third Party Materials, including the accuracy, validity, timeliness, completeness, reliability, integrity, quality, legality, usefulness, or safety of Third Party Materials, or any related intellectual property rights. Certain Third Party Materials may, among other things, be inaccurate, misleading, or deceptive. Nothing in these Terms will be deemed to be a representation or warranty by the Company with respect to any Third Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third Party Materials (in whole or part) through the Website at any time. In addition, the availability of any Third Party Materials through the Website does not imply our endorsement of, or our affiliation with, any provider or owner of such Third Party Materials; nor does such availability create any legal relationship between you, us, and any such provider. YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS, AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS).

Bots and AI Technology:

At times, we may use chatbot technology to help interact with our Website visitors (“the Bot”). We may offer the Bot as a convenience to you. The Bot is not a substitute for direct communication with Company, and all of the information available to you through the Bot is also available to you directly through Company. Because the Bot uses artificial intelligence to communicate with you, the Bot may provide inaccurate information in response to your requests. You agree that Company shall not be liable to you or any third party for the Bot providing inaccurate information to you. Please do not share personal information or PHI via the Bot. YOUR USE OF THE BOT IS AT YOUR OWN RISK AND IS SUBJECT TO THESE TERMS, INCLUDING BINDING ARBITRATION, AND TO ANY ADDITIONAL TERMS, CONDITIONS, AND THIRD-PARTY POLICIES APPLICABLE TO THE BOT (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDER OF THE BOT).

No Agency or Other Relationship.

These Terms do not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and the Company. If any provision of these Terms is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms without our express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this Agreement without restriction.

Accounts and Payments.

The Website may permit or require you to create an account with CSI (an “Account”) in order to use certain portions of the Website or other online services provided by CSI. During registration, you may be required to provide certain information such as your name, email address, company name, and other information. You must provide accurate and complete information and you are solely responsible for keeping that information current. In order to create your Account, you will be required to set a password. You agree that you are responsible for keeping your password confidential and secure, and further understand that you are solely responsible and liable for any activities that occur under your Account. We will assume that if your login or payment method are used to access the Website or any other CSI services, the User has the legal authority to use such login or payment method. If you pay any fees through the Website, CSI may use a third-party payment service to process your payment of fees. By submitting your payment account information, you grant us the right to store and process your information with the third-party payment service and agree that we will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions and privacy policies of such third-party payment service in addition to these Terms.

International Users.

We operate the Website from the United States of America. If you choose to access the Website from outside of the United States, you are responsible for complying with applicable local laws.

Miscellaneous
  • No waiver by either party of any breach or default under these Terms will be deemed to be a waiver of any preceding or subsequent breach or default.
  • Any heading, caption, or section title contained herein is for convenience only, and in no way defines or explains any section or provision.
  • These Terms is the entire agreement between you and the Company relating to the subject matter hereof, and in the absence of fraud, they supersede any and all prior or contemporaneous written or oral agreements or understandings between you and the Company relating to such subject matter.
  • You may have entered into other agreements (e.g., business associate agreements and services agreements) with us. To the extent that there is any contradiction between the provisions of these Terms and any written agreement between you and us, that written agreement will control with respect to the subject matter of that document.
  • Notices to you (including notices of changes to these Terms) may be made via posting to the Website or by e-mail (including, in each case, via links), or by regular mail. Without limitation, a printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
  • Company will not be responsible for any failure to fulfill any obligation due to any cause beyond its control,
Indemnity.

To the fullest extent permitted under applicable law, you agree to defend, indemnify, and hold harmless Company and the Affiliated Entities, and their respective successors and assigns, from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses and fees (including attorneys’ fees) arising out of or relating to (a) your use of the Website (including any Submissions made by you); and (b) any violation or alleged violation of these Terms by you.

Termination.

These Terms shall continue to have full force and effect unless and until terminated by the Company. The Company may terminate, suspend, or restrict any provision of these Terms, our services, and/or Website at any time in its sole discretion and without notice. We may, at any time, due to business reasons and without liability, modify or discontinue all or part of the Website (including access to the Website via any third-party links); charge, modify, or waive any fees required to use the Website; or offer certain opportunities to some or all Website users.

Questions or Complaints.

If you have a question or complaint regarding the Website, please send an e-mail to clientservices@csilaboratories.com. You may also contact us by writing to Cytometry Specialists, Inc., 2580 Westside Parkway, Alpharetta, GA 30004; or by calling us at 678-248-8000. Please note that e-mail communications will not necessarily be secure. Accordingly, you should not include credit card information, personal information, personal health information, or other sensitive information in your e-mail correspondence with us.

Copyright Information

This policy was last updated on November 1, 2019.

Service Marks and/or Trademarks

The name CSI LABORATORIES and its registered logo(s), service mark(s) and trademark(s) may not be used in any advertising or publicity without the prior explicit written permission of CSI.

Copyright

All materials, graphics, and photographic images created by or for the companies noted below and contained on these web sites are protected by United States copyright law. These sites may also contain material in which the copyright is held by the creator. All materials, graphics, and photographic images contained on these web sites may not be copied, reproduced, distributed, transmitted, displayed, published, or broadcast. This list is not meant to be exhaustive.

Content of Web Sites and Links to Other Web Sites

CSI Laboratories has taken reasonable steps to ensure that the information in the web site is accurate and timely; however, the company does not assume any responsibility for errors or omissions in these sites. The site is subject to change without notice. Links to other sites, or any other links, documents, changes or updates within linked sites are provided only as a convenience and are not under the companies’ control. Links are not endorsements by CSI and do not necessarily reflect the views or endorsement of the staff or management. CSI does not assume any responsibility for content linked to or from these sites, even if that content is provided within a frame of this site.